Last updated: 14/9/2025

At Petacular, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our Mt Ommaney store or website.

Information We Collect

We may collect:

• Personal details such as name, phone, email, and address

• Adoption application information, including household and pet preferences

• Payment information for adoption fees or purchases

• Website usage data, such as IP addresses and pages visited

How We Use Your Information

We use your information to:

• Process adoptions and enquiries

• Provide customer support and pet care advice

• Improve our website and services

• Send adoption confirmations and updates

• Comply with legal requirements

Sharing Your Information

We do not sell personal information. Details may be shared with:

• Veterinary partners for health checks

• Insurance providers for complementary cover

• Service providers for website and communication management

• Authorities, when legally required

Data Storage and Protection

We store information securely and take steps to prevent misuse, loss, or unauthorised access. Payment details are processed securely through third-party providers.

Your Rights

You can request access to, correction of, or deletion of your personal data. You can also opt-out of marketing communications at any time.

Cookies and Tracking

Our website may use cookies to improve user experience and track anonymous usage statistics. You may disable cookies in your browser, though some features may not function correctly.

Updates to This Policy

We may update this policy at any time, and updates will be posted here with the revised date.

Contact Us

For privacy enquiries, contact us at (07) 3286 1635 or [Insert Email Address].